Thank you for shopping with Velavaa Brand. We’re committed to delivering your favorite Sambrani and natural fragrance products safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.
1. Order Processing
- All confirmed orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation email or WhatsApp message once your order is placed successfully.
2. Shipping Time
- Delivery times vary depending on your location:
- Within Tamil Nadu: 2–5 business days
- Other Indian States: 5–8 business days
Please note that delivery delays may occur during festivals, natural calamities, or courier disruptions.
3. Shipping Charges
- Shipping charges are calculated based on order weight, delivery location, and courier service.
- The final shipping cost will be displayed during checkout (if online store).
- Occasionally, we offer free shipping promotions — follow our website or social media for updates.
4. Delivery Partners
We partner with trusted courier and logistics companies to ensure safe and timely delivery.
You will receive a tracking number (if available) once your order is dispatched.
5. Address Accuracy
Please ensure that your shipping address and contact details are correct at the time of placing your order.
Velavaa Brand is not responsible for orders delayed or lost due to incorrect address details.
6. Order Tracking
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (if applicable).
If you haven’t received your order within the estimated timeframe, please contact us with your order ID.
7.International Shipping
Currently, Velavaa Brand ships within India only.
For bulk or international inquiries, please contact us directly.
8.Damaged or Lost Packages
If your order arrives damaged or incomplete, please inform us within 48 hours of delivery with photos of the package.
We will investigate and resolve the issue as per our Returns & Refund Policy.