1. Eligibility for Returns
Due to the nature of our products (Sambrani, dhoop, and fragrance items), we accept returns only in the following cases:
- You received a damaged or defective product.
- You received the wrong product.
Please note:
- Returns for reasons such as change of mind, fragrance preference, or minor packaging variation are not accepted.
- The product must be unused, unopened, and in its original packaging.
2. Return Request Timeline
If your order qualifies for a return, you must contact us within 48 hours of receiving the product.
After this period, return requests cannot be accepted.
To request a return, please provide:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Send this information to:
📧 [Your Email Address]
📞 [Your Contact Number]
3. Return Process
Once we verify your request:
- We will confirm your return eligibility.
- You may be asked to ship the product back to us (shipping cost may be reimbursed if the error was on our side).
- Upon receiving and inspecting the product, we will notify you about the approval or rejection of your refund.
4. Refund Process
- Approved refunds will be processed within 5–7 business days.
- Refunds will be made to your original payment method (or as store credit if agreed).
- If you paid through Cash on Delivery (COD), we will issue a refund via bank transfer or UPI after verification.
5. Cancellations
Orders can be cancelled before shipment only. Once your order is dispatched, cancellation is not possible.
6. Damaged Products During Shipping
If your package appears damaged upon delivery, please:
- Take clear photos of the damaged product and packaging.
- Contact us within 48 hours with proof.
We’ll arrange a replacement or refund after verification.
7.Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used Sambrani or dhoop packets
- Partially consumed fragrance products
8.Contact Us
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used Sambrani or dhoop packets
- Partially consumed fragrance products
- Free samples or promotional items